Privacy Policy

At Chauffeur Booking, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal details such as your name, email address, phone number, and booking information
Payment details (processed securely through trusted payment providers)
Travel information such as pick-up and drop-off locations, dates, and times
Technical data such as your IP address, browser type, and device information

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your bookings
To communicate with you regarding your journey or inquiries
To provide safe, reliable, and personalised services
To improve our website, services, and customer experience
To comply with legal or regulatory obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information only when:

Required to complete your booking with trusted partners (such as chauffeurs)
Necessary to comply with legal or regulatory obligations
Required to protect the rights, safety, or property of Chauffeur Booking or its customers

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights

Under GDPR, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal data, where legally possible
Restrict or object to the processing of your data
Request a copy of your data in a portable format

To exercise these rights, please contact us at: info@chauffeurbooking.com

7. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how you use our site. By using our website, you consent to the use of cookies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: info@chauffeurbooking.com
Phone: +44 (0) 7474 239 000